How to place an order
How do I find a product at COSMANIA?
We try to make your life as easy as possible when it comes to looking around and browsing our virtual shop. There are several ways to find a product at COSMANIA. Choose the ‘search’ option at the top right-hand side of the homepage, or look in the menu bar for your desired category, and click within that category on ‘our favorites’ or ‘new arrivals’. Alternatively, you can go to the ‘our brands’ section, and browse there. Want to see what we’re excited about? Visit our ‘Backstage’ page!
How do I order on COSMANIA?
We’re delighted you’ve found something you like in our webshop! Ordering is easy: for each item that you want to buy, simply click on the ‘add to shopping basket' button. Each item will then be added to, and kept in, your basket until you’ve finished shopping. Next, go to ‘your details’, and sign in or sign up. Realized you’ve forgotten something? Not a problem, just use the ‘back to shop’ button; the other items will remain in your basket. Follow the given steps, walk through the payment process and click on 'payment'. Done! An invoice will immediately arrive in your inbox. For orders placed on a weekday, we ensure your goods will be delivered to your designated address (within the Netherlands) in 1-2 working days. Any other questions? Contact us via the contact form or email us at firstname.lastname@example.org.
Oops! I’ve made a mistake! Can I change my order?
If the ordering process is still to be finalized, then yes you can! All you have to do is stop what you’re doing, return to your shopping basket, change your product(s)/quantities and continue to the checkout.
If you have already checked out, you can still cancel your order within one hour of receiving the order confirmation in your inbox. Send us a mail with your order number, the product(s) you would like to cancel, and the order confirmation to email@example.com.
If an hour has passed since you received your order confirmation or if you have already received a confirmation and invoice in your mailbox, then it’s not possible to change your order, sorry. But don’t worry! You can use our returns procedure and return your order within 14 days to exchange it for what you really want!
Can I return a product?
Of course! We want you to be happy with your purchase. Would you prefer a different product? Or do you not want it at all? Whatever you decide, just return the product unused, unopened and in its original condition. Please only send products that you ordered from COSMANIA. Click here for more information on product returns.
Can I have my order gift-wrapped?
Sure! We think it’s lovely that you want to surprise and treat someone else (or perhaps even yourself!) with a gift from COSMANIA. Which is why we offer a free gift-wrapping service. We turn your order into a real 'gift' and send it direct to the address of your choice. All you have to do is to tick the 'Yes, I want to make use of your free gift-wrap service.' box during the ordering process. You can even choose to add a personal message, which we’ll write on an accompanying card. Keeps us busy!
Can I track my order?
Can’t wait for your package from COSMANIA to arrive? For questions regarding your order or shipment, please contact us via firstname.lastname@example.org.
What is the delivery process after ordering?
Once you have placed your order, you will receive a confirmation email and invoice in your inbox. At our end, we will quickly get started on processing your order and will send it out the same or next business day (depending on payment method). You’ll also get a confirmation once its been dispatched. For deliveries within the Netherlands, you will receive your order in 1-2 working days. Your order will be sent to you according to our Terms and Conditions.