How we send you your products

What is the delivery time?
We understand that you want your product(s) as quickly as possible and therefore we process your order the same or following business day. For deliveries within the Netherlands, your order will be delivered in 1-2 working days.

Which carrier does COSMANIA use?
For the Netherlands, we use PostNL. For orders made outside the Netherlands, we hand the delivery over to UPS, who has its own delivery times for each country.

What are the shipping costs?
For the Netherlands, the cost to deliver your COSMANIA parcel is €4.95. When your order is over €25, we deliver free of charge! Below is the list of shipping costs for the Netherlands and beyond:

- Orders in the Netherlands under €25: €4.95
- Orders in the Netherlands over €25: Free
- Orders in Belgium under €50: €4.95
- Orders in Belgium over €50: Free
- Orders in Luxembourg/Denmark/France/Italy
  Germany/Sweden and the UK under €75: €8.95
- Orders in Luxembourg/Denmark/France/Italy
  Germany/Sweden and the UK over €75: Free
- Orders in other countries: €20
- Orders in the USA: €20

What happens if I’m not there at the time of delivery?
If you are not in at the first delivery attempt, PostNL will leave a message and try again the next day. If you’re not there at the second delivery attempt, they will leave a note on which they indicate how/where/when you can collect the package. If you work during the day, why not make life easy for yourself and have your order delivered to your work. There’s bound to be someone to accept the parcel (provided they won’t run off with it ;-)).

Which countries does COSMANIA deliver to?
We deliver to the Netherlands, Belgium, Luxembourg and the rest of the world.

Can I change my delivery address after my order is placed?
This is only possible if you’re super fast and report the change within two hours of placing your order via iwanttoreport@cosmania.nl or by calling +31 (0)20 7184119.

What can I do if a wrong or damaged product is delivered?
Hopefully that'll never happen, but as the saying goes: ‘to err is human (and to forgive is divine!)’ So it may well happen that a wrong or damaged product finds its way into your order. Always check the packing slip and receipt of the delivered product(s). Please contact us if you have received a wrong or damaged article via iwanttoreport@cosmania.nl or by calling us on +31 (0) 20 7184119. Incorrectly supplied or damaged products can be returned to us free of charge, and we will send you the right or new product(s) as soon as possible.

Can I come collect my order?
No, currently that's not possible. All orders are delivered to your indicated address.