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Customer service

How to return products at COSMANIA

Can I return a product?
That is possible. We want you to be happy with your product(s) and that’s why you can return your order, or part of it, within 14 days by following the COSMANIA return policy. Unfortunately, it’s not possible to exchange a product. You will receive a voucher for your next order or you’ll get a refund.

Exceptions on the return policy:
  • Discounted items, that you bought in our sale for example
  • Opened and/or used items
  • When the quality seal of the product is damaged or broken
  • The articles are no longer in the original packaging
Can I return my item(s) for free?
No, this is at your own expense.

We will refund your postage costs where the return is required due to our error.

For instance:
  • If we sent you the wrong items by accident
  • If you received a damaged or faulty item
In some cases, we need a bit more information (like pictures) to decide what’s the best solution.

Note: we will not refund postage costs when the reported damage or fault can’t be found during the testing process.

Conditions GWP
You receive a FREE gift with certain promotions, a GWP. Do you decide to return your product and are you below the order amount that was required for this free gift? Then unfortunately, you’re not entitled to this GWP anymore and we kindly ask you to send the GWP along with your return. If the gift is not included, we will deduct the price from the refund.

How can I return something?
  • Step 1: Report you return within 14 days of receipt by email (don’t forget to mention your order number)
  • Step 2: Return the products within 5 working days (calculated form the notification in step 1) to:
    Cosmania - Stationsweg 51, 1851 LJ Heiloo, The Netherlands
  • Step 3: When the return arrives, we will check the contents and report this back to you. Depending on the agreement you made with our support department, we will refund the amount to your account within 14 days (after receiving your return).
If we have not received your return within 30 days after step 2, we reserve the right to close the procedure and no longer process the return.

The items in your return shipment are your responsibility until it reaches our warehouse. We strongly advise you to use a shipping method which insures the products in case the package gets lost or may become damaged.  

Any other questions after reading our return policy?
On working days, our COSMANIA support team is reachable by telephone for all your question from 8:30 - 11:00 AM: +31 (0) 20 7184119. Are we not answering? Then all our lines are probably busy. Feel free to send us an email support@cosmania.nl and we will contact you as soon as we can!