How to send products back
Can I return a product?
Of course if the product is unused and unopened! We want you to be happy with your product(s) and therefore you can return your order within 14 days of receipt, under the COSMANIA returns procedure policy. For quick and efficient handling of the returns, we ask you to kindly return the product(s) unopened and in the original packaging, along with your name and order number. Return shipping from within the Netherlands is free. The initial shipping cost will not be refunded.
How can I return products ordered from COSMANIA?
When you wish to return something, please follow the procedure below to ensure for a quick and error-free process:
1) Please contact us using the contact form or call us on +31 (0) 20 7184119 within 14 days of receiving your goods. You’ll need to mention that you would like to return your order with the reason for return, your order number and your name.
2) If you live in the Netherlands, you will receive a return label by email.
If you live outside the Netherlands and Belgium, return your product(s) (at your own expense) to:
1060 VC Amsterdam
Please be sure to include the packing slip, on which you will need to specify which product(s) are in the package. All products must be in their original packaging, unused and undamaged.
3) On receipt of your package, we will check the contents and we will report back to you. Once the return order has been checked and approved, we will refund the balance to your original method of payment within 14 days. Initial shipping costs will not be refunded.
Is it possible to exchange a product?
No, that’s not possible. What you can do is return your order within 14 days of receipt, and order the right product(s) you want from COSMANIA. The amount of your returned product(s) will be refunded to your original method of payment once we have received the package. Click here for more information on returns.
How will returns or cancellations be refunded?
Orders that have successfully been cancelled within the allocated time or products that have been returned to us in satisfactory condition will be refunded. You will be notified by mail regarding the amount that is due to be refunded to you.
I paid using a COSMANIA gift voucher, but want to return the product(s). What now?
Simple. Send your order back to us as per our returns procedure, and you’ll get a gift voucher of equal value back. If you spent more than the value of your gift voucher, then naturally this amount will be refunded. Initial shipping costs, however, will not be refunded.
What do I do if I want to return a gift that I already have or do not like?
What a pity! But don’t worry. Send the item(s) back according to our returns procedure, and let us know via firstname.lastname@example.org. Please be sure to inform us it was a gift. Once we have received the product(s), we will issue you with a gift voucher that equals the value of the returned item(s). That way, you can choose exactly what you want!