What is the delivery time?
We understand that you want your products to be delivered quickly! That's why you can choose from different shipping options for the Netherlands. Placing you order before 12:00? Then you can choose the Same Day Delivery option and enjoy your product that evening (under €35 for €6.45 and above €35 for only €1.50). With PostNL we send packages within 1 working day. See the overview below for detailed shipping information.
|Timing of your order||Delivery (within NL)||Shipping costs (within NL)|
|Monday - Friday till 11.59 AM||Today!||- €1,50 for orders from €35
- €6,45 for orders under €35
|Monday - Friday from 12.00 PM till 04.00 PM||Tomorrow||- Free for orders from €35
- €4,95 for onders under €35
|Monday - Thursday from 04.00 PM||Tomorrow||- Free for orders from €35
- €4,95 for orders under €35
|Friday from 04.00 PM - Monday 11.59 AM||Monday||- Free for orders from €35
- €4,95 for orders under €35
Which carrier does COSMANIA use?
For the Netherlands we use Red-Je-Pakketje and PostNL. For orders made outside the Netherlands, we hand the delivery over via PostNL or DHL to the local carrier, who has its own delivery times for each country.
What are the shipping costs?
For the Netherlands, the cost to deliver your COSMANIA parcel is €4.95. When your order is over €35, we deliver free of charge! Below is the list of shipping costs for the Netherlands and beyond:
|Other countries:||Shipping costs:||Free shipping from:|
|Austria||€ 10,00||€ 85,00|
|Belgium||€ 4,95||€ 50,00|
|Bulgaria||€ 15,00||€ 125,00|
|Czech Republic||€ 15,00||€ 125,00|
|Cyprus||€ 15,00||€ 125,00|
|Denmark||€ 10,00||€ 85,00|
|Estonia||€ 15,00||€ 125,00|
|Finland||€ 15,00||€ 125,00|
|France||€ 10,00||€ 85,00|
|Germany||€ 8,95||€ 85,00|
|Greece||€ 15,00||€ 125,00|
|Hungary||€ 15,00||€ 125,00|
|Ireland||€ 10,00||€ 85,00|
|Italy||€ 10,00||€ 85,00|
|Lithuania||€ 15,00||€ 125,00|
|Luxembourg||€ 10,00||€ 85,00|
|Malta||€ 15,00||€ 125,00|
|Monaco||€ 15,00||€ 125,00|
|New Zealand||€ 25,00|
|Norway||€ 15,00||€ 125,00|
|Poland||€ 15,00||€ 125,00|
|Portugal||€ 10,00||€ 85,00|
|Romania||€ 15,00||€ 125,00|
|Spain||€ 10,00||€ 85,00|
|Sweden||€ 10,00||€ 85,00|
|Thailand||€ 25,00||€ 125,00|
|The Netherlands||€ 4,95|
|United Kingdom||€ 10,00||€ 85,00|
|United States||€ 25,00|
What happens if I’m not there at the time of delivery?
If you are not in at the first delivery attempt, PostNL will leave a message and try again the next day. If you’re not there at the second delivery attempt, they will leave a note on which they indicate how/where/when you can collect the package. If you work during the day, why not make life easy for yourself and have your order delivered to your work. There’s bound to be someone to accept the parcel (provided they won’t run off with it ;-)).
Which countries does COSMANIA deliver to?
We deliver to the Netherlands, Belgium, Luxembourg and the rest of the world.
Can I change my delivery address after my order is placed?
This is only possible if you’re super fast and report the change within two hours of placing your order via email@example.com or by calling +31 (0)20 7184119.
What can I do if a wrong or damaged product is delivered?
Hopefully that'll never happen, but as the saying goes: ‘to err is human (and to forgive is divine!)’ So it may well happen that a wrong or damaged product finds its way into your order. Always check the packing slip and receipt of the delivered product(s). Please contact us if you have received a wrong or damaged article via firstname.lastname@example.org or by calling us on +31 (0) 20 7184119. Incorrectly supplied or damaged products can be returned to us free of charge, and we will send you the right or new product(s) as soon as possible.
Can I come collect my order?
Yes, you can have your order delivered on a PostNL pick up point. To pick up your order in our store, please check by mail of a phone call if the would be possible (most of the times it is).